Inbox tour: the list, the conversation and the fan panel

Owners, admins and chatters The Inbox is where you read and answer the fans of every creator you can see.

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Before you start

• You need an owner, admin or chatter account in OnlyX. Content VAs have no Inbox.
• Chatters see the Inbox first when they sign in.

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Open the Inbox

In OnlyX, click Inbox in the sidebar. On a phone, use Inbox in the tab bar at the bottom of the screen.

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The three parts of the Inbox

On a wide screen, the Inbox has three parts side by side:

1. The list of conversations, with the heading Master Inbox. The controls at the top find conversations by creator, state, name or kind of fan. See Find conversations: search, filters and sort.
2. The open conversation: the fan’s messages and yours, with the message box at the bottom. At the top are the fan’s name, his creator and the buttons that decide who answers him.
3. The fan panel: who the fan is and what he has bought. It has two tabs, Overview and Activity. It opens on Overview each time you open another conversation.

To change the width of the list, drag the border between the list and the conversation. The fan panel has its own handle on the edge next to the conversation. Drag it to make the panel between 240 and 560 pixels wide. OnlyX remembers the panel’s width in this browser. With no conversation open, the middle of the screen shows “Select a conversation” and shortcuts to the conversations that need you. See Find conversations: search, filters and sort.

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On a laptop or a phone

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Read a row in the list

Each row is one fan and one creator. The newest conversations are at the top. The conversation that you have open has a light tint and a thin ring.

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How the list updates

The list updates by itself. When a fan writes, his conversation moves to the top and flashes for a moment. While your mouse moves over the list, OnlyX waits up to 3 seconds before it moves rows. So a row does not jump away from your click. The dot next to Master Inbox shows the live connection. If it turns amber, the connection is coming back, and the list reloads by itself when it does. The list shows 40 conversations first. Scroll down to load more.

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Open a conversation

Click a row. The conversation opens with the newest 50 messages. To read older messages, scroll up in the conversation. The conversation you have open stays in the list, even when it no longer matches the chip you chose. For example, an Unread conversation stays until you open another one.

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The row menu

Point at a row to show its menu button, a column of three dots. On a phone, the button is always there. The menu has:

• Mark as read or Mark as unread;
• Turn Hugo off or Turn Hugo on, only for owners and admins, and only when no person holds the conversation;
• Mute fan or Unmute fan, only for owners and admins;
• Copy link, which copies a link to this conversation. Owners, admins and the chatters assigned to this creator can open it.

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If something goes wrong

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What’s next