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Owners, admins and chatters The Inbox holds the chats of every creator you can see. These guides explain who is answering each chat. They show you how to take over from Hugo and give the chat back. They also cover what to do when Hugo is not replying.

Inbox tour: the list, the conversation and the fan panel

Learn the three parts of the Inbox, what each mark on a conversation row means, and how the Inbox looks on a laptop and a phone.

Conversation states: Hugo, Manual, Escalated and Hugo off

Learn who answers a fan in each conversation state, and how a conversation moves between Hugo and your team.

Take over a conversation and give it back

Answer a fan yourself, then give the conversation back to Hugo when you are done.

Keep Hugo out of one fan's conversation

Turn Hugo off for one fan, so only your team answers him, and turn Hugo back on when you are ready.

Handle an escalation

Read why Hugo escalated a conversation, then give it back to Hugo or answer the fan yourself.

Find conversations: search, filters and sort

Narrow the Master Inbox to the conversations worth answering now: by creator, state, fan name, kind of fan and order.

Send a message and add emoji

Write to a fan from the message box of an open conversation, add emoji, and know what happens to your draft.

"Hugo will not answer this thread"

Learn what stops Hugo in a conversation that shows Hugo will not answer this thread, fix it, and look after the fan meanwhile.

Send a PPV or free media from the vault

Pick media from the creator's vault in a conversation, lock some of it behind a price, and send it to the fan as a PPV or as free media.

Message delivery states: did the fan get it?

Learn what in queue, sending, never sent and not delivered mean under a message, what the fan can see, and what to do.

Copy, quote, hide, tag or unsend a message

Use the menu on each message to copy it, quote it in a reply, hide or tag it for your team, or unsend it on OnlyFans within 24 hours.

The fan panel: know the fan before you reply

Read who the fan is, what he spent and what your team knows about him, then rename him, mute him or write notes for the team.

What Hugo knows about a fan

Read what Hugo has told a fan as the creator, what he knows about the fan and what he plans next, before you answer the fan yourself.

See and cancel Hugo's scheduled follow-ups

See the messages Hugo plans to send a fan on his own, and cancel one before it goes out.

Translate conversations into your language

Read fans who write in another language: translate one conversation, or every conversation you open, into the language you choose.

Rate Hugo's messages

Give one of Hugo's messages a score from 1 to 10 with notes on what was good or bad, and see what your team thought of it.

Read a fan's activity timeline

See what a fan is worth and what happened with him: sales, tips, who handled the conversation, escalations and Hugo's follow-ups.

Use the inbox on your phone

Answer fans from your phone's browser: open a conversation, go back to the list, see the fan panel and find the other pages.

Why isn't Hugo replying?

See why Hugo is not answering a fan, from the conversation, the creator's setup or billing, and fix it.

Find older messages and understand missing history

Scroll back through a conversation, and learn what the earlier-messages hint, the history banner and hidden messages mean.