Each creator has her own Hugo switch. When it is on, Hugo may answer her fans. But he answers only when all of these are true:
Her account is connected.
Her persona has an age and a backstory.
Her hard limits are saved.
At least one fan has synced from her account.
Hugo sells only after you map her content in AI Content. This is the Map the content step.A new creator’s switch is already on. So to get Hugo answering, you usually finish her setup rather than flip the switch.
In OnlyX, click Creators. On a phone, Creators is under More. Then click the creator’s card.Her page opens on the Overview tab. The Hugo card is under her profile card.
2
Read the heading
Read the heading of the Hugo card. It is “Hugo is answering”, “Hugo is on, and held back” or “Hugo is off”. The table after these steps says what each one means.
3
Turn on the switch
If the heading reads “Hugo is off”, turn on the switch in the Hugo card.The heading changes to “Hugo is on, and held back” or to “Hugo is answering”.
1 Hugo is on, but setup is not finished · 2 How many steps are ready · 3 The switch
4
Finish the open steps
If the heading reads “Hugo is on, and held back”, a step is not done yet. The line under the heading says how many steps are left. The steps without a tick say which.On each open step that has a button, click it and finish that step. Let the fans sync has no button: it is done when her first fan arrives. For a Telegram creator, set up Payments connected and Media uploaded on her Payments and Media tabs.See Quick start: from sign-up to Hugo answering.
5
Check that Hugo is answering
When every step is done, the heading reads “Hugo is answering”.
1 Every step is done, so Hugo is answering · 2 The switch is on
When Hugo is answering, he sends messages to real fans in the creator’s name. Check her persona and her hard limits before you turn him on.
Heading
What it means
”Hugo is answering”
The switch is on, and every step is done. Hugo answers her fans and can sell.
”Hugo is on, and held back”
The switch is on, but a step is not done. If Connect the account, Write the persona, Set the hard limits or Let the fans sync is open, he does not answer. If only Map the content is left, he answers her fans but sells nothing.
”Hugo is off”
The switch is off. Nothing is sent automatically. Every conversation waits for your team in the Master Inbox.
An OnlyFans creator has 5 steps. A Telegram creator has 7, because she also needs Payments connected and Media uploaded. These two work like Map the content: Hugo answers her fans, but he cannot sell until they are done.
Each card on the Creators page also has a Hugo switch. It changes the same setting as the switch on her Overview tab.The card does not show whether Hugo is held back. After you turn Hugo on here, open her Overview tab to check the heading. Chatters and content VAs see this switch too, but they cannot change it.
To stop Hugo for a creator, turn off the same switch. The heading changes to “Hugo is off”. Hugo then sends no messages for her, and every conversation waits for your team.To keep Hugo out of one conversation only, click the power button at the top of that conversation, Keep Hugo out of this thread. See Conversation states: Hugo, Manual, Escalated and Hugo off.
The heading still reads "Hugo is on, and held back"
A step is not done yet. The steps without a tick say which. If only Map the content is left, Hugo already answers her fans, but he sells nothing until you map content.
I do not see the switch on the Overview tab
Your role cannot turn Hugo on or off. Ask an owner or admin.
A conversation shows "Hugo will not answer this thread"
The message names what stops Hugo, for example unfinished setup or billing. Click Open setup or Open billing, and fix the cause.Messages that arrive while Hugo is stopped are not queued. When you fix the cause, Hugo picks up fans who are still waiting for a reply. He does this only if their last message is no more than 7 days old. Answer older ones yourself.See “Hugo will not answer this thread”.
Your credits ran out, and the grace period ended or the debt reached $500. Hugo is paused for all your creators: he does not answer or sell until you add enough credits.Within the 7 days, add enough to owe less than $500. Once the 7 days have ended, add enough to pay everything you owe. See Add credits so Hugo can sell.
