When you sign up, OnlyX sends you a welcome email with the link. Team members who joined from an invite do not get this email: they go to Send yourself a new link.
1
Open the welcome email
In your email inbox, open the email “Welcome to OnlyX — confirm your email”.
2
Click the confirm button
In the email, click Confirm email and add your creator.A page opens and shows “Your email is confirmed.”
3
Go on to your creators
Click Add your creator. The Creators page opens, where you add your first creator.If this device is not signed in to OnlyX, the button reads Sign in instead.
Use this if you joined from an invite, or if your link no longer works.
1
Open your security settings
In OnlyX, click Settings. Then click Security. On a phone, Settings is under More.The Email card shows your address and the badge Not verified. Owners and admins can also click the “Confirm your email” row on the Dashboard. It opens the same page.
2
Send the email
In the Email card, click Send verification email.A message confirms that the email was sent to your address.
1 Your address is not confirmed yet · 2 Send verification email
3
Open the newest email
Open the email “Confirm your OnlyX email”. Then click Confirm email.A page opens and shows “Your email is confirmed.”
4
Check that it worked
Reload the Security page. Next to your address, the badge now reads Verified.
Only the newest link works. Each time you send a new email, the links in your older emails stop working.
The 7 days start when the first confirmation email reaches you. Until then, the Email card reads “Send yourself the link — the 7-day window starts once it arrives.”
While the days count down, the card shows how many are left, for example “4 days left to confirm.”
A new email does not give you more time. The 7 days still count from the first email.
Each link works for 7 days, and only once.
You can send one email a minute.
Owners and admins also see a “Confirm your email” row under Waiting on you on the Dashboard. It shows how many days are left. The row goes away when you confirm.
1 The reminder on the Dashboard. Click it to open the page where you send the link.
OnlyX closes for you until you confirm. Every page shows “Confirm your email to keep using OnlyX” instead of the app. As the page says, “Nothing is lost — your workspace comes back the moment you do.”Only you are locked out. Your team keeps working, and Hugo keeps answering fans for your creators.
1
Send a new link
On the page, click Send a new link.
1 Send a new link
2
Open the email on any device
Open the newest email from OnlyX, on your computer or your phone. Then click its button.
3
Go back to OnlyX
Leave the OnlyX page open. It checks by itself every 10 seconds, and again when you switch back to it.When it sees that you confirmed, it shows “Confirmed. Opening your workspace…” and opens your workspace.
If the address on the page is not yours, click Sign out. Then sign in with the right account.
"This link is invalid or has expired. Ask for a new one."
The link is older than 7 days, was used already, or a newer email replaced it.Sign in to OnlyX. If it shows “Confirm your email to keep using OnlyX”, click Send a new link there. Otherwise, go to Settings > Security and click Send verification email. Then open the newest email only.
"A link went out less than a minute ago"
You can send one email a minute. Wait a minute, and check your spam folder in the meantime.
"The email could not be sent. Try again in a minute."
OnlyX could not send the email this time. Wait a minute, then send it again: click Send verification email in Settings > Security, or Send a new link on the lock-out page. If it keeps failing, email support@onlyx.ai and include the message you see.
The email does not arrive
Check your spam folder. The email comes from no-reply@onlyx.ai. If it is not there after a few minutes, send a new one. Always open the newest email: the older links stop working.
My email address is wrong
You cannot change your email address in OnlyX. Email support@onlyx.ai. Give your current address and the address you want to use.
