How to recognise an OnlyX email
- It comes from OnlyX, at
no-reply@onlyx.ai. - An email about your own account has one of the subjects on this page. Owners and admins also get workspace alerts, listed in Choose your notifications.
- It has a short heading, a few lines, one button and a small note at the end.
The emails about your account
More about some of these emails
The welcome email
OnlyX sends it once, when you create your agency account. Its button confirms your email address. The page that opens then offers Add your creator, or Sign in if you are signed out. Confirm within 7 days of the first email to keep using OnlyX. See Confirm your email. The welcome email also says that your first $10.00 of AI usage is free.The four security alerts
These four are the security alerts:- “Your OnlyX password was changed”
- “Two-factor authentication is on”
- “Two-factor authentication was turned off”
- “New sign-in to your OnlyX account”
The invite email
It goes to the address the owner or admin typed in the invite. It names the workspace, the role and the person who invited you. If the invite runs out, ask them to send it again. That gives 7 more days, and the same link works again. See Join a team from an invite.Emails you can turn on or off
None of the emails on this page have an on or off switch. The alerts about your workspace and its creators are different. They cover billing, sign-outs, custom orders, PPVs, tips, escalations and custom content requests. Only owners and admins get them, and each person picks them in Settings > Notifications. See Choose your notifications.Emails OnlyX does not send
- OnlyX does not email you when your role changes.
- OnlyX does not email you when someone removes you from a workspace, or when you leave one.
- There is no email to change your email address: you cannot change it in the app. To change it, write to OnlyX support at support@onlyx.ai.
If something goes wrong
An email from OnlyX did not arrive
An email from OnlyX did not arrive
Look in your spam folder. Check that you use the address you sign in with. For a confirmation or reset link, wait one minute, then ask again: OnlyX sends at most one each minute. Use the newest email only.
"This link is invalid or has expired. Ask for a new one."
"This link is invalid or has expired. Ask for a new one."
You opened an old confirmation link, a link that was used already, or one that a newer email replaced. Sign in to OnlyX.If the screen says “Confirm your email to keep using OnlyX”, click Send a new link. If not, open Settings > Security. If the Email card shows Verified, you are done. Otherwise, click Send verification email, then use the link in the newest email.
"This reset link is invalid or has expired. Request a new one."
"This reset link is invalid or has expired. Request a new one."
The reset link is older than 60 minutes, was used already, or a newer email replaced it. Click Request a new link. See Change or reset your password.
My invite has expired
My invite has expired
Invites work for 7 days. Ask the owner or admin who invited you to send the invite again.
I got a security alert for something I did not do
I got a security alert for something I did not do
Someone else may be using your account. Open OnlyX yourself, not through the email. Then:
- If you can still sign in, sign out the devices you do not know. Change your password and turn on two-factor authentication.
- If your password no longer works, reset it with Forgot password? on the sign-in page.
- If someone else turned on two-factor, reset your password. Then email OnlyX support at support@onlyx.ai.