Change your OnlyX password in Settings, or reset a forgotten one with an emailed link that works once, for 60 minutes.
EveryoneChange your password in Settings while you are signed in. If you forgot it, reset it from the sign-in page with a link that OnlyX emails to you.
In OnlyX, click Settings. Then click Security. On a phone, Settings is under More.The Password card is the first card on the page.
2
Open the Change password window
In the Password card, click Change password.The Change password window opens.
3
Enter your current password
In Current password, enter the password you use now.
4
Enter the new password twice
In New password, enter at least 8 characters. Then enter the same password in Repeat new password.If the two do not match, the window shows “Passwords do not match”.
1 Your current password · 2 The new password, at least 8 characters · 3 Change password
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Save the new password
Click Change password. The button works only when all three fields are filled in and the new passwords match.OnlyX shows “Password changed” and “Every other session was signed out.” You stay signed in on this device.
Every other phone, computer and browser is now signed out. Each one must sign in again with the new password. OnlyX also emails you “Your OnlyX password was changed”. The email names the device and the IP address that made the change.
On the OnlyX sign-in page, click Forgot password?.The Reset your password page opens.
2
Ask for a reset link
In Email, enter the address you sign in with. Then click Send reset link.The page says that a reset link is on its way “If an account exists” for that address. It shows this message for every address, so it does not prove that an email went out.
The message after you click Send reset link. The link in the email works once and expires in 60 minutes.
3
Open the link in the email
Open the email “Reset your OnlyX password” from OnlyX. In the email, click Reset password.The Choose a new password page opens. The link works once, and only for 60 minutes.
4
Enter the new password twice
In New password, enter at least 8 characters. Then enter the same password in Repeat new password.
1 The new password, twice · 2 Set new password
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Save the new password
Click Set new password.The page says “Password changed. Every session was signed out — sign in with the new one.”
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Sign in with the new password
Click Sign in. Then sign in with your email address and the new password.If two-factor authentication is on, OnlyX still asks for your code. A reset does not turn it off.
A reset signs you out on every device, including the one you used for the reset. A change in Settings keeps you signed in on the device you used.
Only the newest reset link works. Each new request replaces the link in the email before it.
If you ask twice within a minute, OnlyX sends no second email. The link in the first email still works.
A change and a reset both send the email “Your OnlyX password was changed”. You cannot turn off security emails like this one. See Emails OnlyX sends you.
Nobody on your team can change or reset your password for you, not even the owner of the workspace.
Look in your spam folder. Check that you entered the address you sign in with. Then wait one minute and ask again. Use the newest email only: it replaces the link in the older one.OnlyX sends no reset email to an account it has switched off. If you think that is your case, email OnlyX support at support@onlyx.ai.
"This reset link is invalid or has expired. Request a new one."
The link was already used, is older than 60 minutes, or a newer email replaced it. Click Request a new link, then start again from the reset page.
"Current password is incorrect"
The password you entered in Current password is wrong. If you do not remember it, log out. Then use Forgot password? on the sign-in page.
"Too many sign-in attempts. Try again in a few minutes."
After 10 wrong passwords in a row, OnlyX stops sign-in to your account for 15 minutes. Wait 15 minutes, then sign in. A password reset does not end the wait.
"Invalid email or password"
The email address or the password is wrong. Check both for typing mistakes. If you forgot your password, reset it.
I got "Your OnlyX password was changed", but I did not change it
Someone else knows your password, and they are signed in with the new one. Reset your password now with Forgot password?. A reset signs out every session, including theirs. Then turn on two-factor authentication.
