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Owners, admins and chatters A Telegram fan says he paid, but he cannot open what he bought. The label on his offer in the inbox shows whether OnlyX recorded the payment and completed the delivery.

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Before you start

  • You need an owner, admin or chatter account. A chatter sees only the creators assigned to them.
  • On Telegram, paid and delivered are two steps. Stripe takes the money first. Then OnlyX delivers the files in the creator’s Telegram conversation.
  • OnlyX has no button that sends purchased files again, and none that refunds a fan. This page shows what you can check, and when to email support.

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Find the offer

1

Open the conversation

In OnlyX, click Inbox. Then click the fan’s conversation in the Master Inbox. To find him, see Find conversations: search, filters and sort.The conversation opens.
2

Find the priced message

Find the message that the fan paid for. It carries a label, such as “Paid · $8”. Note the amount and the time of the message. Include both if you contact support.
3

Read the label

Read the label and the short note after it. Point at the label to read the full sentence. Then use the table in the next section.
A Telegram priced message marked Paid with sending the file: payment is recorded, but delivery is not yet marked completeA Telegram priced message marked Paid with sending the file: payment is recorded, but delivery is not yet marked complete

1 The label on the offer. Paid confirms the payment. Delivery is not yet marked complete.

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What each label means

A priced message in a Telegram conversation with the red label Failed and the note not deliveredA priced message in a Telegram conversation with the red label Failed and the note not delivered

1 The Failed label. Check Earnings to see if the fan's payment is there.

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Check where the money is

The fan’s money goes into the creator’s own Stripe account. OnlyX does not hold it. Your workspace credits on Billing are separate from a fan’s payment. Adding credits does not confirm his purchase or fix a failed delivery.
1

Open her Payments tab

In OnlyX, click Creators. Then click the creator. In her menu, under Telegram, click Payments.The Payments card opens with a status badge.
2

Read the status badge

Connected · live means the saved account uses live payments. Connected · test mode uses test payments. A red line shows the last problem Stripe reported with her key.Not connected stops new payment pages. A fan who already has a payment page open may still pay. Check the purchase itself, even if the account is now disconnected.A chatter can read the card but cannot change it. Owners and admins can replace the keys. See Connect Stripe payments.
The Payments card for a Telegram creator showing Connected · live and the Stripe account IDThe Payments card for a Telegram creator showing Connected · live and the Stripe account ID

1 The status badge · 2 The connected Stripe account

3

Find the payment on Earnings

In her menu, under Telegram, click Earnings. Find the fan in the Fan column. Match the amount and payment time to this offer.A matching row means OnlyX recorded the payment. An older sale to the same fan is not proof of this purchase.The table does not confirm delivery. Check the offer’s label in the inbox too.
Ask the creator or the person who manages her Stripe account to check the matching payment there. Tell support if that payment was refunded.

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What to tell the fan

Ask the fan to check his Telegram conversation with the creator for the purchased files. If he received only some of them, note which ones are missing. If his payment screen says “Still confirming”, he can use Check again on that screen. Do not ask him to start another purchase to test it.
Do not ask the fan to pay again until you have checked the first payment. Do not ask for card details, sign-in codes or passwords.

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Email support

If payment is confirmed but delivery stays incomplete, email support@onlyx.ai. Include:
  • the creator’s name;
  • the fan’s name as OnlyX shows it;
  • the label and the amount, for example “Paid · $8”, and the date and time of the message;
  • whether Earnings has a row matching this purchase;
  • the amount and time of the payment in her Stripe account, if the owner checked.
Do not send card numbers, Stripe keys, sign-in codes or passwords. Do not send the fan’s payment link.

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If something goes wrong

OnlyX has not recorded the payment yet. Give it a few minutes, then reload the conversation.Check the matching payment in Earnings and the creator’s Stripe account. If it is confirmed but the label stays Sent, contact support.
Payment is recorded, but delivery is not yet marked complete. OnlyX retries in the background.Ask the fan whether any files arrived. If it stays Paid after a few minutes, contact support. Do not send a second paid offer.
A delivery can fail after payment. In some cases, files may have arrived before OnlyX could confirm the result.Check the matching payment. Ask the fan which files arrived, and include that answer when you contact support.
This message can appear while delivery is still in progress or after it is complete. Check the label on the original offer in Inbox.If it says Paid, delivery is not yet marked complete. If it says Unlocked but the fan cannot find the files, contact support.
The payment has not been confirmed on that screen. The fan can click Check again there. Do not ask him to start another purchase.Open the offer in Inbox. Check its payment before you take the next step.
A Telegram creator’s summary tiles can show $0.00 and “0 transactions” even when the table lists paid sales. The empty-state note can also show.Use the table’s matching row and the creator’s Stripe payment record to check the purchase.

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What’s next

Connect Stripe payments

Message delivery states: did the fan get it?

Upload media for a Telegram creator