Before you start
- You need an owner or admin account. Only owners and admins see Billing.
- The chart, the Day column and the date in each AI usage row use UTC days, not your reporting timezone.
See every sale Hugo was charged for
Open the usage report
Read the chart
Read the list of sales


1 Fees per day · 2 One sale, with its Hugo fee and status
Trace a daily charge to its sales
Open the Transactions tab
Optional: Show only the daily charges
Open the sales in one charge


1 Show only the daily charges · 2 See the sales · 3 Your credits after each entry
Go back to all sales


1 The sales in one charge · 2 Show all sales · 3 The list holds only those sales
What each transaction means
If something goes wrong
The chart shows "No AI sales in the last 30 days"
The chart shows "No AI sales in the last 30 days"
A sale shows Refunded, but there is no Sale refunded row
A sale shows Refunded, but there is no Sale refunded row
The fan's name opens the conversation, but not at the sale
The fan's name opens the conversation, but not at the sale
An Adjustment row that I did not expect
An Adjustment row that I did not expect
A sale's day is not the day I expected
A sale's day is not the day I expected
"Could not load usage", "Could not load sales" or "Could not load transactions"
"Could not load usage", "Could not load sales" or "Could not load transactions"