In OnlyX, click Billing. On a phone, tap More, then Billing.The page opens on the Overview tab.
2
Open the deposit window
On the Balance card, click Add credits.The Deposit balance window opens. A new deposit starts with 200 USDT on TRON.
3
Choose an amount
Under Amount (USDT), click one of the amounts: 100, 200, 300, 500, 1,000 or 2,000. To use another amount, enter it in the field.The amount is in coins. Next to the field, the window shows what you get, for example “$200 credited”.
4
Choose the coin and the network
Under Pay with, keep USDT on TRON if your wallet has it. It is marked Recommended, with “Cheapest fees · usually under a minute”.If your wallet holds another coin or network, click Show all 9 networks. Then click the one your wallet uses.
1 Pick an amount · 2 The recommended coin and network · 3 Continue
5
Continue to the payment
Click Continue.The window shows the amount to send, the address to send it to, and a timer.
At the top of the window, read the line that starts with “Send exactly”, for example “Send exactly 200 USDT on TRON”.This is the exact amount, coin and network to use in your wallet.
2
Copy the address
Scan the QR code with your wallet. Or click the copy button next to the address.When you copy it, the message “Address copied” shows.
3
Enter the amount in your wallet
In your wallet, choose the same coin and the same network. Then enter the exact amount yourself. The QR code holds only the address, not the amount.
You are credited for the coins that arrive. If your wallet takes its network fee out of the amount you send, less arrives and you get less credit.
4
Send the payment before the timer ends
Send the payment from your wallet. The address is reserved for you for 60 minutes, and the timer shows the time left.
1 What to send, and on which network · 2 The address · 3 The time left to pay
5
Wait for the confirmation
When the network sees your payment, Waiting for your payment changes to Confirming on-chain. The window says this usually takes 2 to 15 minutes.You can close the window now. The credit lands either way.
6
Check that the payment arrived
If the window is still open, it shows Payment received and the amount added to your balance. Click Done.
1 The payment arrived and was added to your balance
The deposit also shows as a Crypto deposit row on the Transactions tab. Owners and admins get a “Payment received” email, unless they turned it off. If Hugo was paused and the deposit covers what you owe, Hugo works again at once.
In the Deposit balance window, click Cancel deposit. If you closed the window, click Add credits again: it opens on the open deposit. Do not send coins to an address you cancelled.You can cancel only while the window shows Waiting for your payment. Close hides the window but does not cancel the deposit.
"The smallest deposit is 50 USDT — the networks refuse less."
The amount is under the minimum, so Continue stays greyed out. Enter 50 or more.
"The largest deposit is 10000 USDT. Split it, or ask support."
The amount is over the maximum. Deposit 10,000 or less. When that credit lands, make a second deposit for the rest. To ask support, email support@onlyx.ai.
"Could not start the deposit" with "Finish or cancel the current deposit first."
Another deposit is still open in this workspace. Another owner or admin may have started it. Click Close, then click Add credits again: the window opens on that deposit. Pay it, or click Cancel deposit and start again.
"Could not start the deposit" with "The network's own minimum for …"
Right now, the network asks for more than your amount. The message usually names the minimum. Deposit at least that much. If you chose Ethereum, the message suggests a cheaper network.
"Less arrived than the $200 quoted"
Your wallet took its network fee out of the amount you sent. You are credited for what arrived. To add the rest, start a new deposit.
"This address has expired" or "Deposit expired"
The 60 minutes ran out before a payment arrived. Wait until the window closes with “Deposit expired”, which can take up to about 5 minutes. Or click Cancel deposit.Then click Add credits to start a new deposit with a new address. The app says: “anything you sent to it is still credited when it lands.”
"Deposit cancelled", but I did not cancel it
Someone cancelled the deposit in another window, or the payment processor refused it. Click Add credits to start a new deposit.
I closed the window before the payment arrived
The credit lands anyway. Open the Transactions tab and look for a Crypto deposit row. The “Payment received” email also confirms it.
"Could not check your deposits"
OnlyX could not check if a deposit is already open, so it does not offer a new one yet. Click Try again.
Add credits is greyed out
The card shows “Crypto deposits are not configured yet — contact support to top up.” Email support@onlyx.ai.
