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Owners and admins Learn what each billing state means, and how to keep Hugo working when your balance runs out.

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The four states

The status card on the Overview tab always shows one of four states. The chip at the top of the page says the same in short. The status card has no button of its own. Add credits is on the Balance card, under the status card.
The status card showing Running low, with the Net balance on the Balance card under it and the Add credits buttonThe status card showing Running low, with the Net balance on the Balance card under it and the Add credits button

1 The status card · 2 The Net balance it watches · 3 Add credits

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Running low

The card shows Running low when your Net balance is under 25.Forexample:"Hugoisselling,butonly25. For example: "Hugo is selling, but only 14.80 is left”. Nothing stops yet. A new workspace shows Running low from its first day. It starts with 10of∗∗Welcomecredits∗∗,whichisunderthe10 of **Welcome credits**, which is under the 25 line. This is expected.

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The grace period

The grace period starts when the daily charge takes your credits below zero. The charge runs a few minutes after midnight UTC. Before that charge, your Net balance can already be below zero while the card still shows Running low. During the grace period, Hugo keeps working, and new sales still add fees. The card shows two clocks:
  • Grace period: how many of the 7 days are left, for example “4 of 7 days left”.
  • Debt limit: how much you owe, out of 500,forexample"500, for example "42.30 of $500”.
Hugo pauses when either clock runs out, whichever comes first. On the last day, the chip reads Grace — 1d left. The 500limithasnograce.Ifonedailychargetakesyourdebtto500 limit has no grace. If one daily charge takes your debt to 500 or more, Hugo pauses at once.
The Grace period status card saying you owe $42.30, with the Grace period clock at 4 of 7 days left and the Debt limit clock at $42.30 of $500The Grace period status card saying you owe $42.30, with the Grace period clock at 4 of 7 days left and the Debt limit clock at $42.30 of $500

1 The two clocks: the days left, and your debt out of $500

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When Hugo is paused

Hugo pauses when your debt is more than 7 days old, or when it reaches $500. The card then says “Hugo has stopped selling”, and the chip says AI paused. The pause is wider than the card’s words. While Hugo is paused:
  • Hugo does not answer fans at all, for every creator in the workspace. He sends no replies, no follow-ups and no PPVs.
  • Messages that fans send during the pause are not queued for Hugo.
  • Hugo’s messages that were waiting to go out are cancelled.
  • If a fan unlocks a PPV that Hugo sent before the pause, the fee is still added. So your debt can still grow.
Your team keeps working. The inbox, your fans and your data are not affected, and your team can answer fans by hand.
While Hugo is paused, fans get no answer unless your team replies by hand.
The Hugo is paused status card saying the $500 debt limit was reached and how much to add, Credits at minus $512.50, and the Add credits buttonThe Hugo is paused status card saying the $500 debt limit was reached and how much to add, Credits at minus $512.50, and the Add credits button

1 Why Hugo paused and how much to add · 2 Your credits show the debt · 3 Add credits

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What your team sees in the inbox

In each conversation that Hugo owns, your team sees “Hugo will not answer this thread” with the reason “Billing has stopped Hugo selling”. The Open billing button there opens Billing, but only for owners and admins. A chatter should answer the fan by hand and tell an owner or admin.
The notice Hugo will not answer this thread with the reason Billing has stopped Hugo selling, the Open billing button, and the message box under itThe notice Hugo will not answer this thread with the reason Billing has stopped Hugo selling, the Open billing button, and the message box under it

1 The reason: billing · 2 Open billing

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Get Hugo working again

1

Open the Billing page

In OnlyX, click Billing.The status card is at the top of the Overview tab.
2

Read how much to add

Read the status card. It names the amount you need.If the debt reached 500,itsayshowmuchgetsyoubackunderthelimit,forexample"Addatleast500, it says how much gets you back under the limit, for example "Add at least 12.51”. If the 7 days ran out, it says how much you owe, for example “Clear the $42.30 owed”.Once the debt is more than 7 days old, only paying everything you owe brings Hugo back.
3

Add credits

On the Balance card, click Add credits. Then make a deposit of at least that amount, and at least 50 USDT or USDC. Only the coins that arrive count. The steps are in Add credits with USDT or USDC.
4

Reload the page

When the credit lands, reload the page.The status card and the chip show the new state.
When Hugo comes back depends on why he paused: When Hugo is back, he may still answer fans who wrote during the pause. This works if the fan’s last message is no more than 7 days old. Answer older or urgent messages yourself.

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If something goes wrong

To leave the grace period, your Credits must reach $0 or more. A smaller deposit only lowers what you owe, so the card stays on Grace period.The page does not update by itself: reload it. A deposit that shows Confirming on-chain does not count until it lands.After a pause at the 500limit,Hugocomesbackwithinabout5minutesonceyouowelessthan500 limit, Hugo comes back within about 5 minutes once you owe less than 500. Until then, the card still shows Hugo is paused, and it can say that the 7-day grace period ran out. Wait 5 minutes, then reload.This works only while the debt is 7 days old or less. Once the debt is older than that, you must pay everything you owe.
A new workspace starts with 10of∗∗Welcomecredits∗∗,whichisunderthe10 of **Welcome credits**, which is under the 25 line. Add credits when you are ready.
The grace period starts only when the daily charge takes your credits below zero, a few minutes after midnight UTC. Add credits now to avoid it.
If the reason is “Billing has stopped Hugo selling”, Hugo is paused for billing. An owner or admin must add credits. Until then, your team answers fans by hand.

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What’s next

Add credits with USDT or USDC

Billing emails and alerts

"Hugo will not answer this thread"