Your Credits fall under $25, once your workspace has put in its own money.
”Your OnlyX balance is running low”
Out of credits
Your credits go below zero and the grace period starts.
”Action needed — your OnlyX workspace is out of credits”
Hugo paused
The debt is more than 7 days old, or reaches $500.
”Hugo is paused — unpaid balance on OnlyX”
Hugo resumed
Hugo is allowed to work again after a pause.
”Hugo has resumed selling on OnlyX”
Each alert is sent once, when the change happens. It is not repeated while the state lasts. The button in every email opens the Billing page.The emails come from no-reply@onlyx.ai, with the sender name OnlyX. The Telegram message has the same heading and text as the email. Instead of a button, it ends with a link to the same page. It leaves out the small print at the bottom of the email, so it has no transaction ID.
Only the owners and admins of the workspace get billing alerts. Chatters and content VAs can see the same switches in their own settings, but they get none of these alerts.Each person chooses their own channels. Your choice applies only to you, and only in the workspace you are in.
All five alerts are on by default, for both email and Telegram.
1
Open your notification settings
In OnlyX, click Settings. Then click Notifications.
2
Find the billing alerts
Scroll to the Workspace alerts card. It lists the five billing alerts, with an Email switch and a Telegram switch for each.
3
Turn a switch on or off
Click the switch for the alert and the channel. The change saves at once.The Telegram switches stay dimmed until you connect Telegram. You do this in the Telegram card, at the top of the same tab. See Choose your notifications.
1 Email switch · 2 Telegram switch, dimmed until you connect Telegram
If every owner and admin turns an alert off on both channels, nobody is told when it happens.
Payment received gives the amount added, the coin and the network, and your new balance. If you still owe money, it says how much. The small print at the bottom of the email gives the payment’s transaction ID.If the payment pays everything you owe while Hugo is paused, it says that Hugo has resumed selling. If Hugo is still paused when the payment lands, it says so.
Balance running low gives the credits you have left, “under the $25.00 warning line”.
Out of credits gives the amount you owe. It says Hugo pauses if the balance stays unpaid for 7 days, or sooner if the debt reaches $500.00. It adds: “AI fees keep accruing during the grace period.”
Hugo paused says which limit was reached: $500 of debt, or 7 days unpaid. It says “AI selling is paused.”, but in fact Hugo stops all his replies, not only his sales. See Low balance, grace period and “Hugo is paused”.
Hugo resumed says Hugo works again. If you still owe money, it says how much, and that the grace clock is running.
The app warns you before the email does. The app’s Running low state uses your Net balance. The email uses your Credits, which do not include today’s fees.
A new workspace gets no low-balance email. The email comes only after the workspace adds its own money. That is a deposit, or referral rewards moved into the balance. On the $10 of Welcome credits, the app shows Running low, but no email is sent.
You get one low-balance email for each drop. The next one can come only after your credits climb back to $30 or more, or go below zero.
The low-balance email waits an hour after a payment. The receipt already told you your new balance.
A deposit that pays everything you owe during a pause sends one email only. The Payment received email says that Hugo has resumed, and no Hugo resumed alert follows. A smaller deposit that brings your debt under $500 within the 7 days sends two alerts. The Payment received email says Hugo is still paused, and Hugo resumed follows within about 5 minutes.
One daily charge can skip a step. If it takes your debt to $500 or more, you get Hugo paused without Out of credits first.
Moving referral rewards into your balance can also end a pause. If it clears the whole debt, no alert is sent: check the Billing page.
There are only these five alerts. OnlyX sends no email for a failed deposit, and no countdown during the grace period.
