Skip to main content
Owners and admins In Settings > My Workspace, owners and admins set the workspace’s name and the time zone that every report uses.

​
Before you start

  • You need an owner or admin account to change these settings.
  • Everyone else can open My Workspace and read them. See What other roles see.

​
Rename the workspace

1

Open My Workspace

In OnlyX, click Settings. Then click My Workspace.The Workspace card opens, with Name and Reporting timezone.
The Workspace card in My Workspace with the Name field and the Reporting timezone menu, each with its own Save buttonThe Workspace card in My Workspace with the Name field and the Reporting timezone menu, each with its own Save button

1 Name · 2 Reporting timezone

2

Type the new name

In Name, type the new name. It can be up to 160 characters.
3

Save the name

Click the Save button next to Name.You see “Workspace renamed”.
Your team sees the new name in the list of workspaces in their account menu. The invite page and new invite emails show it too.

​
Set the reporting timezone

The reporting timezone decides where each day starts and ends on the Dashboard and in Analytics. It is the same for everyone in the workspace. A new workspace starts on UTC, so set your own time zone on your first day.
1

Open My Workspace

In OnlyX, click Settings. Then click My Workspace.
2

Pick your time zone

Click the Reporting timezone menu. Type part of a city or region name, for example New_York or London. Then select your time zone in the list.
3

Save the time zone

Click the Save button next to Reporting timezone.You see “Workspace timezone saved”. Any Dashboard or Analytics page your team has open updates by itself.
Message times in the Inbox use each person’s own device clock, not the reporting timezone. Close to midnight, a message’s day and a report’s day can differ.
Each Save button stays greyed out until you change its field.

​
What other roles see

Chatters and content VAs can open My Workspace too. They see the name and the reporting timezone as text, and they cannot change them.
The Workspace card for a chatter, showing the reporting timezone, name, member count, their role and the date the workspace was created as textThe Workspace card for a chatter, showing the reporting timezone, name, member count, their role and the date the workspace was created as text

1 The workspace settings a chatter sees

Everyone also sees these lines:
  • Members: how many people belong to the workspace.
  • Your role: your role in this workspace.
  • Created: the date the workspace was made.

​
What you cannot change here

My Workspace has no button to close the workspace or to give it a new owner. For either one, email OnlyX support at support@onlyx.ai. To leave a workspace that you do not own, see Leave a workspace.

​
If something goes wrong

You have not changed the field yet. Type a new name or pick another time zone, and the Save next to it turns on.
Only owners and admins can change them. Other roles see the settings as text. Ask an owner or admin to make the change.
The name is empty or too long. Type a name of 1 to 160 characters, then click Save again.
The reporting timezone is probably still UTC, or another zone. Set your own time zone in Reporting timezone and click Save.
OnlyX could not read the settings. Reload the page. If the message stays, try again in a few minutes.

​
What’s next

Net or gross, periods and the reporting timezone

Leave a workspace