Sign a creator back in after OnlyFans signed her out, so her inbox syncs and Hugo replies again. Also covers the Creator signed out alert.
Owners and adminsOnlyFans signs accounts out from time to time. When that happens, sign the creator back in with Reconnect, so her inbox syncs and Hugo replies again.
While she is signed out, nothing syncs and Hugo does not reply to her fans. Nobody on your team can send from her conversations either. You see it in these places:
On the Creators page, her card shows the yellow status Signed out.
On the Dashboard, she shows as a row in Waiting on you, with Reconnect and the time of her last sync.
In the Inbox, her conversations show “The OnlyFans account is disconnected”.
After 45 minutes, owners and admins get a Creator signed out alert by email and on Telegram.
1 Her row in Waiting on you. Click it to open the sign-in window.
In OnlyX, click Creators. Find the creator whose card shows Signed out.
1 Her status · 2 The Reconnect button
2
Click Reconnect
On her card, click Reconnect.The sign-in window opens on the Connect here tab. Reconnect is also at the top of her own page, and in the step Connect the account of Hugo’s setup.
3
Sign her in again
Use any of the three ways to connect:
If you have her email and password, and OnlyFans does not ask for her face, sign in on Connect here. See Sign in yourself with Connect here.
When her session is live, the window closes and her creator page opens. The Signed out status is gone from the top of her page.
5
Check her conversations
In OnlyX, click Inbox. Look at her conversations from the time she was signed out.When her session is live again, Hugo answers fans whose messages are recent, from about the last hour. A fan who wrote earlier while she was down may still be waiting. Answer those fans yourself.
OnlyX checks every creator’s connection every 5 minutes. If a creator who was Connected stays Signed out or Disconnected for 45 minutes, OnlyX sends one alert. It waits 45 minutes because a short sign-out often fixes itself.
Who gets it: owners and admins of the workspace. Chatters and content VAs do not.
How it arrives: by email, and on Telegram if you linked Telegram in your notification settings. Both are on by default.
How often: once for each drop. The email says “One email per drop — you won’t be reminded again until it reconnects.”
What it says: the subject starts with “Action needed”. The Reconnect this creator button opens her creator page. There, click Reconnect at the top of the page, or Sign in if her status is Disconnected.
You do not get the alert when someone on your team uses Disconnect on purpose. You also do not get it for Verification required.To turn the alert off, or to get it only for some creators, open your Notifications settings. Under Creator activity, find Creator signed out. See Choose your notifications.
The status still says Signed out right after I clicked Reconnect
That is normal. Signed out also shows while someone is signing her in. It changes to Connected when her session is live.
"Could not open the browser"
OnlyX could not start her browser. The message may say that there is nowhere to run her browser. Then disconnect a creator that you no longer use, and try again.For any other message, try again in a few minutes. If it keeps happening, email OnlyX support at support@onlyx.ai and include the message.
Only owners and admins get it. Check that the alert is on for you in your Notifications settings, and that it covers this creator. Telegram alerts need your Telegram linked first.
She is signed out again and again
OnlyFans ends sessions from time to time, and there is no setting to stop that. Reconnect her each time. Signing in with Connect with App is another option.
