> ## Documentation Index
> Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app.
> Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai.
> Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer <API key>`; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601.
> Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app.

# What each team role can see and do

> Compare the owner, admin, chatter and content VA roles: the pages, creators and controls each role gets in OnlyX.

<Badge color="gray">Everyone</Badge>

Everyone on your team has one role in each workspace. The role decides which pages, creators and controls that person gets.

## The four roles

| Role | Who it is for | What OnlyX says about the role |
| - | - | - |
| **Owner** | The person who created the workspace. Each workspace has one owner. | No description is shown. The owner role is never offered in the **Role** menu. |
| **Admin** | People who run the agency with you | "Runs the workspace: creators, inbox, fans, analytics, members and invites — everything except closing it." |
| **Chatter** | People who answer fans | "Works the fan inbox of their assigned creators only. No analytics, no audience workspace, no workspace management." |
| **Content VA** | People who set up creators for Hugo | "Sets up AI Persona and AI Content (vault included) for their assigned creators only. Never sees the fan inbox, analytics or workspace management." |

Owners and admins choose a role when they invite someone. They can change it later in **Settings** > **Members**. The **Role** menu offers **Admin**, **Chatter** and **Content VA**. Under the menu, OnlyX shows what the chosen role can see and do.

<Frame caption="**1** The role you give · **2** What that role can see and do">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/role-select-light.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=8a9a6b16a5016c2c167c7767ef317372" alt="The Invite a member window with Content VA picked in the Role menu, the role's description under the menu and the creators to assign" width="1440" height="1492" data-path="images/help/team/roles-and-permissions/role-select-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/role-select-dark.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=18efb0f7e2b6a9cc5f6d39cbfdde4d5d" alt="The Invite a member window with Content VA picked in the Role menu, the role's description under the menu and the creators to assign" width="1440" height="1492" data-path="images/help/team/roles-and-permissions/role-select-dark.png" />
</Frame>

Nobody can give the owner role to someone else, and the owner's role cannot be changed.

## What each role can see and do

| | Owner | Admin | Chatter | Content VA |
| - | - | - | - | - |
| Creators they see | All | All | Assigned only | Assigned only |
| **Dashboard**, **Analytics** and **Referrals** | Yes | Yes | No | No |
| **Inbox** | Yes | Yes | Assigned creators | No |
| Add, connect or delete creators | Yes | Yes | No | No |
| Turn **Hugo** on or off for a creator | Yes | Yes | No | No |
| Edit **AI Persona** and **AI Content**, add media to the **Vault** | Yes | Yes | View only | Yes, for their creators |
| Change **AI Rules** and **AI Follow-ups** | Yes | Yes | View only | View only |
| A creator's **Fans** tab | Yes | Yes | No | No |
| **Billing** | Yes | Yes | No | No |
| **Members** and **API & MCP** in **Settings** | Yes | Yes | No | No |
| Rename the workspace and set its **Reporting timezone** | Yes | Yes | View only | View only |
| Get the alerts chosen in **Notifications** | Yes | Yes | No | No |
| **Leave workspace** | No | Yes | Yes | Yes |

Some controls show even to roles that cannot use them:

* the **Hugo** switch on the **Creators** page;
* **Disconnect** in a creator's **Danger zone**;
* for chatters, the editing controls on **AI Persona** and **AI Content**.

If your role does not allow the change, OnlyX does not save it. You may see an error such as "Could not save the persona" or "Your role does not allow this."

## Chatters and content VAs see only their creators

An owner or admin assigns creators to each chatter and content VA. That person sees only those creators on the **Creators** page. In the **Inbox**, a chatter sees only the conversations of those creators. With no creators assigned, both lists are empty.

<Note>
  A chatter sees the inbox of their assigned creators only. Owners and admins can change a chatter's creators in **Settings** > **Members**.
</Note>

To choose who works on which creator, see [Manage members, assignments and invites](/team/manage-members).

## What the sidebar shows

The sidebar shows only the pages your role can open. In **Settings**, the tabs your role cannot use are hidden too. On a phone, the same pages are in the bar at the bottom of the screen and under **More**.

<Tabs>
  <Tab title="Owner and admin">
    The sidebar shows **Dashboard**, **Inbox**, **Analytics**, **Creators**, **Billing** and **Settings**. **Referrals** is at the foot of the sidebar. **Settings** has two more tabs, **Members** and **API & MCP**. Owners and admins start on the **Dashboard** after they sign in.

    <Frame caption="**1** The pages an owner or admin can open · **2** The tabs in Settings">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-owner-light.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=74960a8771dd2807b73e607ced850c7f" alt="An owner's sidebar with Dashboard, Inbox, Analytics, Creators, Billing and Settings, next to Settings tabs that include Members" width="1440" height="992" data-path="images/help/team/roles-and-permissions/sidebar-owner-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-owner-dark.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=7431645386246c6900b1bed89536d041" alt="An owner's sidebar with Dashboard, Inbox, Analytics, Creators, Billing and Settings, next to Settings tabs that include Members" width="1440" height="992" data-path="images/help/team/roles-and-permissions/sidebar-owner-dark.png" />
    </Frame>
  </Tab>

  <Tab title="Chatter">
    The sidebar shows **Inbox**, **Creators** and **Settings**. A chatter starts in the **Inbox** after signing in.

    <Frame caption="**1** The pages a chatter can open · **2** The tabs in Settings">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-chatter-light.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=a98b40c82a75e21ac548dd27dafcfc7f" alt="A chatter's sidebar with only Inbox, Creators and Settings, next to Settings tabs that have no Members tab" width="1440" height="800" data-path="images/help/team/roles-and-permissions/sidebar-chatter-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-chatter-dark.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=82021958d4492a4d81cb455cd192079c" alt="A chatter's sidebar with only Inbox, Creators and Settings, next to Settings tabs that have no Members tab" width="1440" height="800" data-path="images/help/team/roles-and-permissions/sidebar-chatter-dark.png" />
    </Frame>
  </Tab>

  <Tab title="Content VA">
    The sidebar shows **Creators** and **Settings**. A content VA starts on **Creators** after signing in.

    <Frame caption="**1** The pages a content VA can open · **2** The tabs in Settings">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-content-va-light.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=4b3ac395a9586fe661f707a34723ef7c" alt="A content VA's sidebar with only Creators and Settings, next to Settings tabs that have no Members tab" width="1440" height="800" data-path="images/help/team/roles-and-permissions/sidebar-content-va-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/k92DfOYEl42ZUgyg/images/help/team/roles-and-permissions/sidebar-content-va-dark.png?fit=max&auto=format&n=k92DfOYEl42ZUgyg&q=85&s=b015e4ee8c364781fe6223c74d338bce" alt="A content VA's sidebar with only Creators and Settings, next to Settings tabs that have no Members tab" width="1440" height="800" data-path="images/help/team/roles-and-permissions/sidebar-content-va-dark.png" />
    </Frame>
  </Tab>
</Tabs>

If you open a link to a page your role cannot use, OnlyX takes you to your start page. It does not show an error.

## Roles belong to one workspace

You have a role in each workspace you belong to. If you work for two agencies, you can be an admin in one and a chatter in the other. When you switch workspace, OnlyX uses your role in that workspace. See [Work in several workspaces](/team/several-workspaces).

To check your role, click **Settings**. Then click **My Workspace**. The **Your role** line shows your role in this workspace.

## When your role changes

An owner or admin can change your role at any time. The change takes effect at once.

Your own menus change the next time you open or reload OnlyX after your session renews. Your session renews within 15 minutes. To see the new menus now, log out and sign in again.

## If something goes wrong

<AccordionGroup>
  <Accordion title="A chatter or content VA sees no creators">
    Nobody has assigned creators to them yet. An owner or admin opens **Settings** > **Members** and clicks the creators button on that person's row. It shows **0 creators**. See [Manage members, assignments and invites](/team/manage-members).
  </Accordion>

  <Accordion title="&#x22;Your role does not allow this.&#x22;">
    Your role cannot make this change. Ask an owner or admin to make it, or to change your role.
  </Accordion>

  <Accordion title="I don't see Members in Settings">
    Only owners and admins have the **Members** tab. Ask one of them to invite people or to change roles.
  </Accordion>

  <Accordion title="My menus still show my old role">
    The change is already live. Your menus update the next time you reload OnlyX after your session renews, within 15 minutes. To update them now, log out and sign in again.
  </Accordion>

  <Accordion title="The owner wants to hand the workspace to someone else">
    The owner role stays with the person who created the workspace. You cannot give it away in OnlyX. If the workspace needs a new owner, email OnlyX support at [support@onlyx.ai](mailto:support@onlyx.ai). For daily work, you can make that person an admin instead.
  </Accordion>
</AccordionGroup>

## What's next

<Columns cols={2}>
  <Card title="Manage members, assignments and invites" icon="users" href="/team/manage-members" horizontal />

  <Card title="Invite your team" icon="user-plus" href="/getting-started/invite-your-team" horizontal />
</Columns>