> ## Documentation Index
> Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app.
> Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai.
> Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer <API key>`; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601.
> Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app.

# What Hugo knows about a fan

> Read what Hugo has told a fan as the creator, what he knows about the fan and what he plans next, before you answer the fan yourself.

<Badge color="blue">Owners, admins and chatters</Badge>

Before you answer a fan yourself, read what Hugo has already said to him as the creator. Then you do not contradict her.

## Before you start

* Open the conversation in **Inbox**. In the fan panel, stay on **Overview** and scroll to **What Hugo knows**. If you do not see the fan panel, see [The fan panel](/inbox/fan-panel).
* Everything in this section comes from Hugo. You cannot edit it, except **Version** and **Mark issue resolved**.

## Check what Hugo knows before you take over

<Steps>
  <Step title="Read what she has told him">
    Under **What Hugo knows**, read the sections **She has told him** and **She promised** first.

    These are things Hugo said as the creator, each with a quote mark. When you reply, do not contradict them. A fan who notices that "she" forgot her own story stops trusting her.
  </Step>

  <Step title="Read what Hugo knows about him">
    Read the notes about the fan: for example **Who he is**, **His life** and **What he likes**.

    One to three dots before a note show how sure Hugo is. A date after a note is when something happens, for example his birthday.
  </Step>

  <Step title="Check the readings">
    Read the block of six readings. Click a row to see what it measures.

    <Frame caption="**1** Six readings from Hugo's last turn · **2** What Hugo has told him as the creator">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/kjMaCXIHDsj7hHu8/images/help/inbox/what-hugo-knows/what-hugo-knows-light.png?fit=max&auto=format&n=kjMaCXIHDsj7hHu8&q=85&s=7c0c8d4ae586a96b3cc004868a061cb6" alt="The What Hugo knows section of the fan panel, with six readings from 1 to 10 and Hugo's notes, starting with what she has told him" width="1440" height="740" data-path="images/help/inbox/what-hugo-knows/what-hugo-knows-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/kjMaCXIHDsj7hHu8/images/help/inbox/what-hugo-knows/what-hugo-knows-dark.png?fit=max&auto=format&n=kjMaCXIHDsj7hHu8&q=85&s=24b49d4fcd9021da21e68beae23ed6ea" alt="The What Hugo knows section of the fan panel, with six readings from 1 to 10 and Hugo's notes, starting with what she has told him" width="1440" height="740" data-path="images/help/inbox/what-hugo-knows/what-hugo-knows-dark.png" />
    </Frame>
  </Step>
</Steps>

## What each part shows

From the top of **What Hugo knows** to the bottom:

### Hugo's plan

On most conversations, a plan comes first. You cannot change it, and it refreshes about once a minute. It has three parts:

* **Him**: what the fan is worth and how he buys. For example **Lifetime**, **Last 30 days**, **Typical card** and **Pays within**.
* **The plan**: what Hugo may do next. **When he writes** says what Hugo plans to do when the fan writes again. **No card** says why Hugo is not offering anything paid right now.
* The creator's day, with the time where she is.

When Hugo plans a paid offer, the price rows show it: **Next card**, **Opens at**, **Concedes to**, **Never below** and **After a yes**.

<Frame caption="**1** Him: what the fan is worth · **2** The plan: what Hugo may do next">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/kjMaCXIHDsj7hHu8/images/help/inbox/what-hugo-knows/hugo-plan-light.png?fit=max&auto=format&n=kjMaCXIHDsj7hHu8&q=85&s=d9f654a72df0fb22ad18d2cf6e478b40" alt="The plan block at the top of What Hugo knows, with the Him part and The plan part, including what Hugo does when the fan writes" width="1440" height="1130" data-path="images/help/inbox/what-hugo-knows/hugo-plan-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/kjMaCXIHDsj7hHu8/images/help/inbox/what-hugo-knows/hugo-plan-dark.png?fit=max&auto=format&n=kjMaCXIHDsj7hHu8&q=85&s=a807267093250687636e51ba9b53b48d" alt="The plan block at the top of What Hugo knows, with the Him part and The plan part, including what Hugo does when the fan writes" width="1440" height="1130" data-path="images/help/inbox/what-hugo-knows/hugo-plan-dark.png" />
</Frame>

### Six readings

The block is titled **Right now**, or "The heat, and how she's playing it" when the plan shows. It has six readings, each from 1 to 10:

| Reading | What it measures |
| - | - |
| **Heat** | How hot the conversation is right now. |
| **Warmth** | How much of the message is for him: attention, care, tenderness. |
| **Openness** | How much of her own life and feelings she shares. |
| **Dominance** | Who sets the terms: low, she follows his lead; high, she leads. |
| **Humour** | How playful the message is. |
| **Initiative** | Who moves the conversation forward: low, she answers; high, she brings the next thing. |

Hugo sets these himself on every turn, from how the conversation is going. You cannot change them. A new fan shows only **Heat**, at 1, until Hugo rates the conversation.

### Hugo's notes

Hugo's notes come next, in sections. The sections about the creator come first: **She has told him** and **She promised**. The sections about the fan follow, for example **Who he is**, **His life**, **What he likes**, **What he wants from her**, **About paying**, **Never**, **Coming up**, **They talk about** and **Noted earlier**. Only the sections that have notes show.

If Hugo has summed the fan up in one line, it shows under **Hugo's read**. A new fan shows "Hugo has not noted anything about him yet."

Opening the panel does not change what Hugo remembers.

### A study of the whole conversation

The **Strategist's playbook** row shows the headline of a longer study of the whole conversation. Hugo reads it on every turn. Click **Open** to read all of it.

It is written for a fan once he has talked or spent enough, and it is updated by itself. There is no button to ask for one.

### Version and sales pauses

**Version**, at the bottom, picks which version of Hugo answers this fan. Leave it on **Auto** unless OnlyX support asks you to change it. A change applies at once, with no confirmation.

Sometimes a box "Sales paused" shows here, for "payment verification" or "customer issue". An earlier version of Hugo added it when the fan reported a problem with a payment, or another issue. The newest Hugo, which answers most conversations, does not add this box. See the next section.

## Resolve a sales pause

While the "Sales paused" box shows, Hugo still answers the fan. But he makes no paid offer, and he sends the fan no scheduled follow-ups.

<Steps>
  <Step title="Check the issue">
    Read the conversation. Check the problem the fan reported, for example on OnlyFans, that his payment went through.
  </Step>

  <Step title="Mark the issue resolved">
    Under **Version**, in the "Sales paused" box, click **Mark issue resolved**.

    The box disappears. Hugo may sell to the fan again on a later turn. This does not record a payment, and it sends nothing to the fan.
  </Step>
</Steps>

The box also goes away by itself when the payment the fan reported goes through. It does not go away when the fan says the issue is sorted: click **Mark issue resolved**.

## If something goes wrong

<AccordionGroup>
  <Accordion title="I don't see Hugo's plan">
    The plan shows only on conversations that the newest Hugo answers. Most conversations have it. On the others, the section starts with the readings.
  </Accordion>

  <Accordion title="The readings are wrong, and I can't change them">
    The readings are Hugo's own, and he updates them on every turn. There is no way to set them by hand. If Hugo misreads a fan, take over the conversation and answer him yourself.
  </Accordion>

  <Accordion title="&#x22;Could not load what Hugo remembers.&#x22;">
    The notes did not load. Open the conversation again. If it keeps happening, reload the page.
  </Accordion>

  <Accordion title="&#x22;Selected version unavailable. Using Auto.&#x22;">
    Someone picked a version of Hugo for this fan that is no longer available. Hugo uses **Auto** for now. Select **Auto** in **Version** to clear the message.
  </Accordion>

  <Accordion title="&#x22;Could not resolve the issue. Refresh before trying again.&#x22;">
    The box changed while you were looking, for example because someone on your team already marked it resolved, or the payment the fan reported went through. Reload the page. If the "Sales paused" box still shows, check the conversation again, then click **Mark issue resolved**.
  </Accordion>
</AccordionGroup>

## What's next

<Columns cols={2}>
  <Card title="Take over a conversation and give it back" icon="hand" href="/inbox/take-over-and-resume-hugo" horizontal />

  <Card title="The fan panel" icon="panel-right" href="/inbox/fan-panel" horizontal />

  <Card title="Fan activity timeline" icon="activity" href="/inbox/fan-activity" horizontal />
</Columns>