> ## Documentation Index > Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app. > Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai. > Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer `; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601. > Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app. # Rate Hugo's messages > Give one of Hugo's messages a score from 1 to 10 with notes on what was good or bad, and see what your team thought of it. Owners, admins and chatters Score a message that Hugo sent from 1 to 10, and note what was good or bad about it. Your whole team sees each rating, with the name of the person who left it. ## Before you start * You need an owner, admin or chatter account. A chatter can rate only in the conversations of their assigned creators. * You can rate only messages that Hugo wrote. The fan's messages and your team's messages have no **Feedback** button. * A rating is a note for your team. The fan never sees it, and it does not change what Hugo does. ## Rate a message Open the conversation in **Inbox**. Point at one of Hugo's messages. A **Feedback** button with a star appears next to the message. On a phone, the star is always there, without the word.

One of Hugo's messages with the Feedback button next to it and a green 8/10 · 2 score under it

Click **Feedback**. A window titled "Feedback on Hugo's message" opens. Hugo's message is at the top. Under **Rate this message**, click a number from 1 to 10. 1 is **Poor** and 10 is **Great**. The number turns green for 8 to 10, amber for 5 to 7, and red for 1 to 4. In **What's good** and **What's bad**, write what worked and what did not. Each note can be up to 2,000 characters. The notes are optional. The score is required. Click **Save feedback**. A "Feedback saved" message confirms it, and the window closes. A score now shows after the time of Hugo's message, for example "8/10". The Feedback on Hugo's message window with the score 8 selected, a What's good note, and two teammates' ratings under Other feedback

The Feedback on Hugo's message window with the score 8 selected, a What's good note, and two teammates' ratings under Other feedback

## See what your team thought After the time of a rated message, a score shows. One rating shows as, for example, "7/10". Several ratings show the average and the count, for example "7.5/10 · 2". The colour follows the average: green for 8 and up, amber for 5 to 7, red under 5. To see who rated it, point at the score. To read every rating and note, click the score. The window lists your rating first, with a **You** badge, then everyone else's. Each person has one rating for each message. If you rate the message again, your new rating replaces the old one. ## Change or remove your rating Click the score after the time of Hugo's message. The window lists every rating. Yours has **Edit** and **Remove**. To change it, click **Edit**. Change the score or the notes. Then click **Save changes**. If you changed something, your rating shows "· edited". To delete it, click **Remove**. It is deleted at once, with no confirmation. You can edit or remove only your own rating. Nobody else can change it, not even an owner or admin. ## If something goes wrong Check these causes: * The message is not Hugo's. Only Hugo's messages can be rated. * Hugo's message is still "in queue" or "sending". The button appears once it has gone out. * On a computer, the button appears only when you point at the message. Choose a score first. The notes are optional, but the score is required. Your rating was not saved, and what you typed is still in the window. Wait a moment, then click **Save feedback** again. That is expected. Only the person who left a rating can edit or remove it. ## What's next