> ## Documentation Index
> Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app.
> Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai.
> Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer <API key>`; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601.
> Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app.

# Find older messages and understand missing history

> Scroll back through a conversation, and learn what the earlier-messages hint, the history banner and hidden messages mean.

<Badge color="blue">Owners, admins and chatters</Badge>

A conversation opens with its newest messages. Scroll up to read older ones, and learn why a message can still be missing.

## Before you start

* You need an owner, admin or chatter account. Content VAs have no Inbox.
* A chatter reads only the conversations of the creators assigned to them.

## Read older messages

<Steps>
  <Step title="Open the conversation">
    In OnlyX, click **Inbox**. Then click the fan's row.

    The conversation first loads up to 50 of its newest messages.
  </Step>

  <Step title="Scroll up in the messages">
    Scroll up inside the column of messages, with the mouse wheel or the trackpad. On a phone, drag the messages down. The list of conversations and the fan panel scroll on their own. They do not load older messages.

    If older messages are ready to load, the hint "Scroll up for earlier messages" shows at the top of the column.

    <Frame caption="The ringed hint at the top of the message column means OnlyX holds older messages that are not loaded yet.">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/W2-3Jsdw_2s9U184/images/help/inbox/older-and-missing-messages/older-messages-hint-light.png?fit=max&auto=format&n=W2-3Jsdw_2s9U184&q=85&s=f348bf3f787e38aeda6dae3458a92e84" alt="The top of a long conversation: the hint Scroll up for earlier messages is ringed, with the oldest loaded messages and their date under it" width="1440" height="648" data-path="images/help/inbox/older-and-missing-messages/older-messages-hint-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/W2-3Jsdw_2s9U184/images/help/inbox/older-and-missing-messages/older-messages-hint-dark.png?fit=max&auto=format&n=W2-3Jsdw_2s9U184&q=85&s=aa28ebfc313e02d65db33ead68790587" alt="The top of a long conversation: the hint Scroll up for earlier messages is ringed, with the oldest loaded messages and their date under it" width="1440" height="648" data-path="images/help/inbox/older-and-missing-messages/older-messages-hint-dark.png" />
    </Frame>
  </Step>

  <Step title="Wait for the next page">
    When you get near the top, the column shows "Loading earlier messages…". Then up to 50 older messages appear. Your view stays on the message you were reading.

    If the first messages do not fill the column, OnlyX loads more pages by itself.
  </Step>

  <Step title="Keep scrolling for older pages">
    Keep scrolling up while the hint is there. A missing hint does not prove that you have the full chat history.

    If a banner is there, OnlyFans has older messages that OnlyX has not copied. See [Read the history banner](#read-the-history-banner).
  </Step>

  <Step title="Go back to the newest message">
    Click the round arrow button at the bottom of the message column. Its tooltip reads "Jump to the newest".

    While you read old messages, new messages do not move your view. The button then shows how many arrived.
  </Step>
</Steps>

## Why a message can be missing

A message can be off screen for a few different reasons. Use this table to tell them apart.

| What you see | What it means | What to do |
| - | - | - |
| "Scroll up for earlier messages" | OnlyX has older messages that are not loaded yet. | Scroll up. |
| "Loading earlier messages…" | The next page is on its way. | Wait a moment. |
| The banner above the oldest message | OnlyFans has older messages that OnlyX has not copied. Scrolling cannot load them. | See [Read the history banner](#read-the-history-banner). |
| A dimmed message with "hidden for us" | A teammate hid it. It is still in the conversation. | Open its menu and click **Unhide**. |
| A message you expected is not there, and there is no banner | It may be a message that the fan never got. OnlyX hides those by default. | Turn on **Show messages the fan never got**. |

## Read the history banner

The banner sits above the oldest message in the column. It shows when OnlyFans has older messages in the conversation that OnlyX has not copied.

For example, it can say "Showing the most recent 5 messages — older history exists on OnlyFans and hasn’t been synced." The number is how many messages OnlyX has copied for this fan.

<Frame caption="The ringed banner means older messages are still on OnlyFans. OnlyX has not copied them yet.">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/W2-3Jsdw_2s9U184/images/help/inbox/older-and-missing-messages/partial-history-banner-light.png?fit=max&auto=format&n=W2-3Jsdw_2s9U184&q=85&s=a00ffcc15bedbfc371720e8d9e921747" alt="The top of a short conversation with the history banner ringed. It says the most recent 5 messages are shown and older history is on OnlyFans" width="1440" height="768" data-path="images/help/inbox/older-and-missing-messages/partial-history-banner-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/W2-3Jsdw_2s9U184/images/help/inbox/older-and-missing-messages/partial-history-banner-dark.png?fit=max&auto=format&n=W2-3Jsdw_2s9U184&q=85&s=54fd43e279390290514d1595cf282980" alt="The top of a short conversation with the history banner ringed. It says the most recent 5 messages are shown and older history is on OnlyFans" width="1440" height="768" data-path="images/help/inbox/older-and-missing-messages/partial-history-banner-dark.png" />
</Frame>

Some banners have no number. Then they read "Older messages exist on OnlyFans that haven’t been synced yet — this thread reads emptier than it is."

What to know about the banner:

* Scrolling up cannot load these messages.
* There is no button that copies the rest of the history, and OnlyX gives no time for when it will.
* The banner sits above the messages. If older pages are still loading, it moves above those too.
* To read the older part now, open the chat on the platform itself.

## No banner does not prove full history

<Note>
  A conversation with no banner may still have older messages on the platform. OnlyX shows the banner only when it knows that older history exists. For a conversation that OnlyX has not checked yet, it shows nothing.
</Note>

OnlyX may have copied the whole conversation, or it may not know how much history exists. The screen does not tell you which. If an old fan has only a few messages here, check the chat on the platform.

## Hidden messages are not missing history

Hidden messages come from your settings and your team, not from the platform.

* Messages the fan never got: OnlyX hides them by default. These are replies that were stopped before they went out, and sends that OnlyFans refused. To read them, go to **Settings** > **Appearance** and turn on **Show messages the fan never got** in **Inbox display**. It changes only your own view. See [Message delivery states: did the fan get it?](/inbox/delivery-states).
* Messages your team hid: **Hide for us** dims a message and labels it "hidden for us". The message stays in the conversation, and the fan still sees it. See [Copy, quote, hide, tag or unsend a message](/inbox/message-actions).

Messages the fan never got still count in each page of 50. A page can therefore show fewer messages. If all loaded messages are of this kind, the column says "Nothing here he could see."

The **Activity** tab of the fan panel has its own limit. It can say "Showing the most recent activity — older events are not loaded." That is about events such as purchases, not messages. See [Read a fan's activity timeline](/inbox/fan-activity).

## If something goes wrong

<AccordionGroup>
  <Accordion title="Nothing loads when I scroll up">
    Scroll inside the messages, not on the list of conversations. OnlyX loads older messages only when you scroll up yourself, close to the top of the column. Wait until "Loading earlier messages…" is gone. If you see "Nothing here he could see.", turn on **Show messages the fan never got** in **Settings** > **Appearance**.
  </Accordion>

  <Accordion title="A message says &#x22;Could not load earlier messages&#x22;">
    The page did not load, and the hint stays. Wait a few seconds, then scroll up again. If it keeps failing, check your internet connection and reload the page.
  </Accordion>

  <Accordion title="The conversation stops and there is no banner">
    Older messages can still be on the platform even when OnlyX shows no banner. Open the chat there to read them.
  </Accordion>

  <Accordion title="The banner is still there after a long time">
    OnlyX gives no time for when it copies older history, and you cannot start it yourself. Reload the page to see the latest state. If the conversation matters now, read the older part on the platform.
  </Accordion>

  <Accordion title="A message I read earlier is not there">
    It may be a message that the fan never got. Turn on **Show messages the fan never got** in **Settings** > **Appearance**. A message that your team hid stays in the conversation, dimmed.
  </Accordion>
</AccordionGroup>

If none of this helps, email [support@onlyx.ai](mailto:support@onlyx.ai). Include the creator and fan names. Copy the exact words of any banner or error.

## What's next

<Columns cols={2}>
  <Card title="Message delivery states: did the fan get it?" icon="clock" href="/inbox/delivery-states" horizontal />

  <Card title="Copy, quote, hide, tag or unsend a message" icon="message-square" href="/inbox/message-actions" horizontal />

  <Card title="Find conversations: search, filters and sort" icon="search" href="/inbox/find-conversations" horizontal />
</Columns>