> ## Documentation Index
> Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app.
> Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai.
> Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer <API key>`; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601.
> Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app.

# Confirm your email

> Open the link that OnlyX emails you within 7 days, or send yourself a new one, so that OnlyX stays open for you.

<Badge color="gray">Everyone</Badge>

Confirm your email address within 7 days to keep using OnlyX. You do it with a link that OnlyX emails you.

## Before you start

* You need to open the email inbox of the address you use to sign in to OnlyX.
* Emails from OnlyX come from `no-reply@onlyx.ai`.

## Confirm from the welcome email

When you sign up, OnlyX sends you a welcome email with the link. Team members who joined from an invite do not get this email: they go to [Send yourself a new link](#send-yourself-a-new-link).

<Steps>
  <Step title="Open the welcome email">
    In your email inbox, open the email "Welcome to OnlyX — confirm your email".
  </Step>

  <Step title="Click the confirm button">
    In the email, click **Confirm email and add your creator**.

    A page opens and shows "Your email is confirmed."
  </Step>

  <Step title="Go on to your creators">
    Click **Add your creator**. The **Creators** page opens, where you add your first creator.

    If this device is not signed in to OnlyX, the button reads **Sign in** instead.
  </Step>
</Steps>

## Send yourself a new link

Use this if you joined from an invite, or if your link no longer works.

<Steps>
  <Step title="Open your security settings">
    In OnlyX, click **Settings**. Then click **Security**. On a phone, **Settings** is under **More**.

    The **Email** card shows your address and the badge **Not verified**. Owners and admins can also click the "Confirm your email" row on the **Dashboard**. It opens the same page.
  </Step>

  <Step title="Send the email">
    In the **Email** card, click **Send verification email**.

    A message confirms that the email was sent to your address.

    <Frame caption="**1** Your address is not confirmed yet · **2** Send verification email">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/security-email-card-light.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=0c6bb0487688f3d7c83526cc44d53d6e" alt="The Email card in Settings, Security, with the Not verified badge, the line 4 days left to confirm, and the Send verification email button" width="1528" height="578" data-path="images/help/getting-started/confirm-your-email/security-email-card-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/security-email-card-dark.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=e9c8a0fda423b57a3730ce6697b66100" alt="The Email card in Settings, Security, with the Not verified badge, the line 4 days left to confirm, and the Send verification email button" width="1528" height="578" data-path="images/help/getting-started/confirm-your-email/security-email-card-dark.png" />
    </Frame>
  </Step>

  <Step title="Open the newest email">
    Open the email "Confirm your OnlyX email". Then click **Confirm email**.

    A page opens and shows "Your email is confirmed."
  </Step>

  <Step title="Check that it worked">
    Reload the **Security** page. Next to your address, the badge now reads **Verified**.
  </Step>
</Steps>

<Note>
  Only the newest link works. Each time you send a new email, the links in your older emails stop working.
</Note>

## How the 7 days work

* The 7 days start when the first confirmation email reaches you. Until then, the **Email** card reads "Send yourself the link — the 7-day window starts once it arrives."
* While the days count down, the card shows how many are left, for example "4 days left to confirm."
* A new email does not give you more time. The 7 days still count from the first email.
* Each link works for 7 days, and only once.
* You can send one email a minute.

Owners and admins also see a "Confirm your email" row under **Waiting on you** on the **Dashboard**. It shows how many days are left. The row goes away when you confirm.

<Frame caption="**1** The reminder on the Dashboard. Click it to open the page where you send the link.">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/dashboard-reminder-light.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=54b7908efe99331bf3b1cb72cc26a101" alt="The Waiting on you card on the Dashboard with the Confirm your email row, its Not verified chip, the days left, and the Confirm chip" width="1440" height="1066" data-path="images/help/getting-started/confirm-your-email/dashboard-reminder-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/dashboard-reminder-dark.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=939151e2addbc96915f4679ba0a20a0d" alt="The Waiting on you card on the Dashboard with the Confirm your email row, its Not verified chip, the days left, and the Confirm chip" width="1440" height="1066" data-path="images/help/getting-started/confirm-your-email/dashboard-reminder-dark.png" />
</Frame>

## If the 7 days run out

OnlyX closes for you until you confirm. Every page shows "Confirm your email to keep using OnlyX" instead of the app. As the page says, "Nothing is lost — your workspace comes back the moment you do."

Only you are locked out. Your team keeps working, and Hugo keeps answering fans for your creators.

<Steps>
  <Step title="Send a new link">
    On the page, click **Send a new link**.

    <Frame caption="**1** Send a new link">
      <img className="block dark:hidden" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/locked-out-light.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=f874da4acbcb386a2f5b4045855c15c1" alt="The page Confirm your email to keep using OnlyX, which replaces the app when the 7 days have passed, with its Send a new link button" width="1440" height="1160" data-path="images/help/getting-started/confirm-your-email/locked-out-light.png" />

      <img className="hidden dark:block" src="https://mintcdn.com/onlyx/GlSdjgQ4YW5Ux4-e/images/help/getting-started/confirm-your-email/locked-out-dark.png?fit=max&auto=format&n=GlSdjgQ4YW5Ux4-e&q=85&s=7d95edc3934090d14b0172b4c6636909" alt="The page Confirm your email to keep using OnlyX, which replaces the app when the 7 days have passed, with its Send a new link button" width="1440" height="1160" data-path="images/help/getting-started/confirm-your-email/locked-out-dark.png" />
    </Frame>
  </Step>

  <Step title="Open the email on any device">
    Open the newest email from OnlyX, on your computer or your phone. Then click its button.
  </Step>

  <Step title="Go back to OnlyX">
    Leave the OnlyX page open. It checks by itself every 10 seconds, and again when you switch back to it.

    When it sees that you confirmed, it shows "Confirmed. Opening your workspace…" and opens your workspace.
  </Step>
</Steps>

If the address on the page is not yours, click **Sign out**. Then sign in with the right account.

## If something goes wrong

<AccordionGroup>
  <Accordion title="&#x22;This link is invalid or has expired. Ask for a new one.&#x22;">
    The link is older than 7 days, was used already, or a newer email replaced it.

    Sign in to OnlyX. If it shows "Confirm your email to keep using OnlyX", click **Send a new link** there. Otherwise, go to **Settings** > **Security** and click **Send verification email**. Then open the newest email only.
  </Accordion>

  <Accordion title="&#x22;A link went out less than a minute ago&#x22;">
    You can send one email a minute. Wait a minute, and check your spam folder in the meantime.
  </Accordion>

  <Accordion title="&#x22;The email could not be sent. Try again in a minute.&#x22;">
    OnlyX could not send the email this time. Wait a minute, then send it again: click **Send verification email** in **Settings** > **Security**, or **Send a new link** on the lock-out page. If it keeps failing, email [support@onlyx.ai](mailto:support@onlyx.ai) and include the message you see.
  </Accordion>

  <Accordion title="The email does not arrive">
    Check your spam folder. The email comes from `no-reply@onlyx.ai`. If it is not there after a few minutes, send a new one. Always open the newest email: the older links stop working.
  </Accordion>

  <Accordion title="My email address is wrong">
    You cannot change your email address in OnlyX. Email [support@onlyx.ai](mailto:support@onlyx.ai). Give your current address and the address you want to use.
  </Accordion>
</AccordionGroup>

## What's next

<Columns cols={2}>
  <Card title="Add your first creator" icon="user-plus" href="/getting-started/add-your-first-creator" horizontal />

  <Card title="Two-factor authentication and recovery codes" icon="shield-check" href="/account/two-factor-authentication" horizontal />
</Columns>