> ## Documentation Index
> Fetch the complete documentation index at: https://help.onlyx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> You are reading OnlyX Help: the OnlyX Help Center and the OnlyX developer documentation. OnlyX is an AI chatting and CRM platform for OnlyFans agencies. Its AI chatter is called Hugo in the app.
> Pages at the site root (for example /inbox/..., /hugo/..., /billing/...) are Help Center articles for agency owners, admins, chatters and creators who use the app at app.onlyx.ai. Words in bold are the exact button, menu and label names the app shows; keep them exactly as written. When these pages do not answer a question, the person can email support at support@onlyx.ai.
> Pages under /developers are the developer documentation. REST API base URL: https://api.onlyx.ai/v1 (authenticate with `Authorization: Bearer <API key>`; keys start with onx_sk_ and are created in app.onlyx.ai under Settings > API & MCP). MCP server: https://mcp.onlyx.ai/mcp (OAuth, or a Bearer API key). In the API the AI chatter is `ai` on the wire. Money is integer US cents in fields ending in Cents; timestamps are UTC ISO-8601.
> Rules for assistants acting on a user's behalf: discover ids with list calls and never invent them; before any call that reaches a real fan or the live OnlyFans account (sending a message, releasing a chat to the AI, turning AI on for a chat, resolving a hand-off, turning review mode off, changing the welcome message, creating a tracking link) show the user the exact content and get explicit confirmation; send every POST with an Idempotency-Key and reuse it on retry; never resend a message whose delivery status is unconfirmed; never ask a creator for her OnlyFans password or codes - she signs in herself through a connect link and the OnlyX Login app.

# Why doesn't her connect link work?

> Fix setup links, proxy links and app sign-in links that do not work: expired, used, cancelled, pasted in the wrong place or opened on the wrong device.

<Badge color="orange">Owners and admins</Badge>

Most link problems come from mixing up three different links. Learn which link she has. Then look for what her screen says in the list on this page.

## The three links

| Link | What it looks like | Where it comes from | How long it works | Where she opens it |
| - | - | - | - | - |
| Setup link | `https://app.onlyx.ai/connect/…` | **Copy setup link** in the creator's menu, or on the **Connect with App** tab | 24 hours, or until the account connects | In the web browser of her iPhone, Mac or Windows computer |
| Proxy link | The setup link with `/proxy` at the end | **Copy proxy link** in the creator's menu, or **Copy** on the **Connect with proxy** tab | The same as the setup link | In the web browser of her phone |
| App sign-in link | `onlyx-connect://…` | Her setup page makes it for her, behind **Open in OnlyX Login** and **Copy app sign-in link** | Once, and for 15 minutes | Only in the OnlyX Login app |

Send her the setup link or the proxy link. Do not send her an app sign-in link, because it runs out fast. Her setup page makes a new one whenever she needs it.

The countdown at the top of her setup page, "link expires in", is for the setup link. It is not for the app sign-in link.

<Frame caption="**1** Opens her sign-in in the app · **2** Copies the app sign-in link · **3** Makes a new app sign-in link">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/wmKGwkhMJqCuthn-/images/help/connecting/connect-link-problems/app-link-actions-light.png?fit=max&auto=format&n=wmKGwkhMJqCuthn-&q=85&s=fd600765c36542520943b6721d41dbc8" alt="The creator's setup page on a Mac with Open in OnlyX Login, Copy app sign-in link and Get a new app sign-in link" width="1600" height="1064" data-path="images/help/connecting/connect-link-problems/app-link-actions-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/wmKGwkhMJqCuthn-/images/help/connecting/connect-link-problems/app-link-actions-dark.png?fit=max&auto=format&n=wmKGwkhMJqCuthn-&q=85&s=a925ad11444b77419d9be0bf8fefd4a2" alt="The creator's setup page on a Mac with Open in OnlyX Login, Copy app sign-in link and Get a new app sign-in link" width="1600" height="1064" data-path="images/help/connecting/connect-link-problems/app-link-actions-dark.png" />
</Frame>

<Note>
  The setup link is a web page, not an app link. Pasted into the OnlyX Login app, it never works. She must open it in her web browser.
</Note>

## Find what her screen says

When a setup link or a proxy link is dead, her page says "Link no longer works" and gives the reason.

<Frame caption="What her page shows when the setup link is more than 24 hours old">
  <img className="block dark:hidden" src="https://mintcdn.com/onlyx/wmKGwkhMJqCuthn-/images/help/connecting/connect-link-problems/link-no-longer-works-light.png?fit=max&auto=format&n=wmKGwkhMJqCuthn-&q=85&s=ec5d28b6134f0f5c4e8638e8c45cfd3d" alt="The creator's setup page saying Link no longer works, because the setup link has expired" width="1440" height="396" data-path="images/help/connecting/connect-link-problems/link-no-longer-works-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/onlyx/wmKGwkhMJqCuthn-/images/help/connecting/connect-link-problems/link-no-longer-works-dark.png?fit=max&auto=format&n=wmKGwkhMJqCuthn-&q=85&s=f4b03f4f5104bbc156461c70d9a511e0" alt="The creator's setup page saying Link no longer works, because the setup link has expired" width="1440" height="396" data-path="images/help/connecting/connect-link-problems/link-no-longer-works-dark.png" />
</Frame>

<AccordionGroup>
  <Accordion title="&#x22;Link no longer works&#x22; and &#x22;This link has expired.&#x22;">
    The setup link is more than 24 hours old. In OnlyX, click **Creators**. On her card, click the three-dot menu and select **Copy setup link**.

    Because the old link has expired, you get a new 24-hour link. Send it to her.
  </Accordion>

  <Accordion title="&#x22;Link no longer works&#x22; and &#x22;This link was cancelled.&#x22;">
    The link was cancelled. This happens when an expired link is replaced, or when a developer on your team cancels it. Copy the setup link again from her card, and send the new one.
  </Accordion>

  <Accordion title="&#x22;Link no longer works&#x22; and &#x22;This link is not valid.&#x22;">
    The link is not complete. Her chat app may have cut it, or she copied only a part of it. Copy the link again and send the whole link.
  </Accordion>

  <Accordion title="&#x22;Link no longer works&#x22; and &#x22;Could not open this link. Check your connection and try again.&#x22;">
    The page could not load, because of her internet connection or a short problem on the OnlyX side. The link itself is not dead. Ask her to check her connection and reload the page in a minute.
  </Accordion>

  <Accordion title={`"You're connected", but she did not finish`}>
    Someone else connected the account, for example you on the **Connect here** tab. A link stops working the moment the account connects. On the **Creators** page, check that her status is **Connected**. There is nothing left for her to do.
  </Accordion>

  <Accordion title="&#x22;This app sign-in link has expired or is unavailable. Prepare a new one to continue.&#x22;">
    The app sign-in link on her page ran out: it lasts 15 minutes. Her setup link still works. On her page, she clicks **Get a new app sign-in link**, then **Open in OnlyX Login**.
  </Accordion>

  <Accordion title="The OnlyX Login app says &#x22;This link has expired&#x22;">
    The app sign-in link works once, and for 15 minutes. She goes back to her setup page and clicks **Get a new app sign-in link**. You need to send a new setup link only if her page says "Link no longer works".
  </Accordion>

  <Accordion title="Nothing opens on her Mac or Windows computer">
    The app is not installed yet, or she has not opened it once. She installs OnlyX Login from her page. Then she opens it once, from Applications on a Mac or from the Start menu on Windows. Back on her page, she clicks **Open in OnlyX Login** and chooses Open when her browser asks.

    On a computer, this button is the only way in. The Mac and Windows app has no button to paste a link, even though her page mentions one.
  </Accordion>

  <Accordion title="Nothing opens on her iPhone">
    Chat apps often block app links. On her setup page, she taps **Copy app sign-in link**. Then she opens OnlyX Login and taps **Paste your link**.
  </Accordion>

  <Accordion title="The iPhone app says &#x22;Nothing on the clipboard looks like a connect link&#x22;">
    She copied the setup link, not the app sign-in link. She opens the setup link in Safari and taps **Copy app sign-in link** there. Then she goes back to OnlyX Login and taps **Paste your link**.
  </Accordion>

  <Accordion title="&#x22;Sign in from one of these&#x22;">
    She opened the setup link on a device with no OnlyX Login app. That can be an Android phone, an iPad or a Linux computer. She can open the same link on an iPhone, a Mac or a Windows computer.

    If she has only an Android phone, send her the proxy link. See [Connect with proxy (Happ)](/connecting/connect-with-proxy).
  </Accordion>

  <Accordion title="&#x22;Open this link on your phone&#x22;">
    She opened the proxy link on a computer or an iPad. She must open it on her phone, the one she will take the selfie with.
  </Accordion>

  <Accordion title="&#x22;Mac cannot verify the app?&#x22;">
    Her Mac warns about the app. She downloads the current installer again from her setup page. She must not bypass the security settings of her Mac. If the warning stays, contact OnlyX support at [support@onlyx.ai](mailto:support@onlyx.ai).
  </Accordion>

  <Accordion title="&#x22;That is a fan account&#x22; or &#x22;Already connected&#x22;">
    The OnlyFans account behind this creator is a fan account, or another creator in your workspace already has it. A new link does not help. See [Connection statuses explained](/connecting/connection-statuses).
  </Accordion>
</AccordionGroup>

## If you sent a link to the wrong person

<Warning>
  Anyone who has her setup link or proxy link can sign in to her OnlyFans account. Send it only to her.
</Warning>

The link stops working when the account connects, or after 24 hours. There is no button in OnlyX to cancel a link sooner. A developer on your team can cancel it early. See [Add a creator](/developers/guides/add-a-creator) in the developer guides.

## What's next

<Columns cols={2}>
  <Card title="Send your creator a setup link" icon="link" href="/connecting/send-a-setup-link" horizontal />

  <Card title="Sign in with OnlyX Login on a Mac" icon="laptop" href="/for-creators/onlyx-login-mac" horizontal />

  <Card title="Put your phone on the OnlyX network with Happ" icon="smartphone" href="/for-creators/happ-proxy" horizontal />
</Columns>